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What are the website terms and conditions?

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BIMMERTECH LIMITED WARRANTY

This Agreement (“Agreement”) is between the original purchaser (“You”) and BimmerTech FZE (“BimmerTech”) and applies to BimmerTech branded products (“Products”) and services purchased by You from BimmerTech. This limited warranty extends only to You, the original purchaser, and is not transferable to anyone who subsequently purchases, leases, or otherwise obtains the Product from You. This limited warranty does not cover software or non-BimmerTech branded products (e.g., coding activation, software updates, etc.).

The term of this Limited Warranty (the “Limited Warranty Period”) is one (1) year for products sold as new, and three (3) months for products sold as refurbished, and shall apply to all Products. The Limited Warranty Period commences on the date of purchase by You. Your original purchase invoice (sales receipt) showing the date of purchase of the Product is your proof of the date of purchase.

  1. Product Limited Warranty. BimmerTech warrants that its Products will be free from defects in materials and workmanship for the Limited Warranty Period. During the Limited Warranty Period, BimmerTech will, at its option: (i) provide replacement parts necessary to repair the Product; (ii) repair the Product or replace it with a comparable product; or (iii) refund the amount You paid for the Product, LESS DEPRECIATION, upon its return. Replacement parts and Products will be new or serviceably used, comparable in function and performance to the original part or Product and warranted for the remainder of the original warranty period or, if longer, 90 days after they are shipped to You.

  2. Hardware Technical Support. During the Limited Warranty Period, BimmerTech will provide Product technical support free of charge. After the expiration of the Limited Warranty Period, hardware technical support may continue to be available. However, BimmerTech reserves the right to place limitations on the availability of hardware technical support, including but not limited to: (i) charging a fee; (ii) deprioritizing the provision of hardware technical support; and (iii) refusing hardware technical support. Please note that when contacting BimmerTech via telephone, long distance and other charges may apply, depending upon your calling area. The scope of technical support consists of helping You diagnose and resolve problems with defects in Products covered by this Agreement. BimmerTech may provide technical support via on-line, telephone and other methods. BimmerTech may change the means through which it provides technical support at any time without notice to You.

  3. Limitation and Exclusion.

    THIS LIMITED WARRANTY DOES NOT COVER AND BIMMERTECH IS NOT RESPONSIBLE FOR:

    • DELIVERY OR INSTALLATION, OR LABOR CHARGES FOR INSTALLATION OR SETUP OF THE PRODUCT, AND ADJUSTMENT OF CUSTOMER CONTROLS ON THE PRODUCT;
    • DAMAGES CAUSED BY MISUSE, ABUSE, ACCIDENTS, FIRE, THEFT, DISAPPEARANCE, MISPLACEMENT, FLUCTUATIONS AND POWER SURGES, CONNECTIONS TO IMPROPER VOLTAGE OR INCORRECT ELECTRICAL LINE VOLTAGE, VIRUSES, MALWARE, RECKLESS, WILLFUL, OR INTENTIONAL CONDUCT; - DAMAGES CAUSED BY SERVICING NOT AUTHORIZED BY BIMMERTECH; - DAMAGES CAUSED BY USAGE THAT IS NOT IN ACCORDANCE WITH PRODUCT INSTRUCTIONS OR USER MANUALS, FAILURE TO FOLLOW THE PRODUCT INSTRUCTIONS OR USER MANUALS OR FAILURE TO PERFORM CLEANING OR PREVENTIVE MAINTENANCE;
    • DAMAGE CAUSED BY A PRODUCT OR PART THAT HAS BEEN MODIFIED TO ALTER FUNCTIONALITY OR CAPABILITY WITHOUT THE WRITTEN PERMISSION OF BIMMERTECH;
    • DAMAGES CAUSED BY THE COMBINATION OF BIMMERTECH BRANDED PRODUCTS WITH OTHER NON-BIMMERTECH BRANDED PRODUCTS, ACCESSORIES, PARTS OR COMPONENTS OR USE OF PRODUCTS, EQUIPMENT, SYSTEMS, UTILITIES, SERVICES, PARTS, SUPPLIES, ACCESSORIES, APPLICATIONS, INSTALLATIONS, REPAIRS, EXTERNAL WIRING OR CONNECTORS NOT SUPPLIED OR AUTHORIZED BY BIMMERTECH WHICH DAMAGE THIS PRODUCT OR RESULT IN SERVICE PROBLEMS;
    • RESULTS OF NORMAL USAGE, SUCH AS GRADUAL IMAGE DEGRADATION, UNEVEN SCREEN AGING, BURNED-IN IMAGES AND PIXEL FAILURE WITHIN DESIGNED SPECIFICATIONS OR THAT DO NOT MATERIALLY ALTER THE PRODUCTS FUNCTIONALITY;
    • UNINTERRUPTED OR ERROR-FREE OPERATION OF THE PRODUCT;
    • ANY EQUIPMENT OR COMPONENTS THAT WERE NOT INCLUDED IN YOUR PRODUCT AS ORIGINALLY SOLD TO YOU;
    • LOSS OF DATA;
    • NORMAL WEAR AND TEAR;
    • MINOR IMPERFECTIONS THAT MEET DESIGN SPECIFICATIONS;
    • COSMETIC DAMAGE OR EXTERIOR FINISH THAT DOES NOT AFFECT FUNCTIONALITY;
    • DAMAGE CAUSED AS A RESULT OF IMPROPER TRANSPORTATION OR PACKING/PACKAGING WHEN RETURNING THE PRODUCT TO BIMMERTECH OR A BIMMERTECH AUTHORIZED SERVICE PROVIDER;
    • A PRODUCT THAT REQUIRES MODIFICATION OR ADAPTATION TO ENABLE IT TO OPERATE IN ANY COUNTRY OTHER THAN THE COUNTRY FOR WHICH IT WAS DESIGNED, MANUFACTURED, APPROVED AND/OR AUTHORIZED, OR REPAIR OF PRODUCTS DAMAGED BY THESE MODIFICATIONS.
  4. Instructions for Obtaining Warranty Service. For specific instructions on how to obtain warranty service for your Product, please go to https://www.bimmer-tech.net

    To obtain warranty service:

    • You must assist BimmerTech in diagnosing issues with your Product and follow BimmerTech’s warranty processes.
    • You must obtain warranty service from BimmerTech or a BimmerTech Authorized Service Center. BimmerTech will not reimburse You for service performed by others.
    • If BimmerTech decides that You need a replacement part(s) or replacement Product, BimmerTech may require a credit card authorization, deposit or other security to receive replacement part(s) or Product and may require You to pay the cost of shipping the replacement part(s) or Product to You and the cost of returning the defective part or Product to BimmerTech. BimmerTech will then authorize shipment of the required part(s) or Product to You.
    • You may be required to deliver and retrieve your Product to and from BimmerTech or a BimmerTech Authorized Service Center at your expense. When sending a Product to BimmerTech or the BimmerTech Authorized Service Center, You must deliver the Product, freight prepaid, in either its original packaging or packaging affording an equal degree of protection. You are responsible for properly packaging your Product, paying all shipping costs, insurance costs, loss or damage to the Product during shipping, and any other taxes, fees, duties or charges associated with transporting the Product to BimmerTech or an BimmerTech Authorized Service Center. YOU ARE RESPONSIBLE FOR ANY DAMAGE TO YOUR BIMMERTECH PRODUCT DURING SHIPMENT TO BIMMERTECH OR A BIMMERTECH AUTHORIZED SERVICE CENTER.
    • If BimmerTech asks You to return defective parts or Products, You must do so within 15 days after You receive the request.
  5. Out of Warranty Repairs. Any services provided to You by BimmerTech that are not within the scope of the Product Limited Warranty or that are not covered by an extended service plan are governed by this Agreement and are otherwise subject to the terms of the BimmerTech out-of-warranty service procedures and any applicable service order. For a period of ninety (90) days after services are performed, BimmerTech warrants that services provided by it were performed in a professional and workmanlike manner. If your problem recurs within the 90-day service warranty period, BimmerTech will, at its option, (i) re-perform the services, (ii) replace the Product pursuant to the terms of this Agreement, (iii) permit You to return the Product and issue a refund pursuant to the terms of this Agreement, (iv) refund the amount You paid for the services.

BMW and MINI are registered trademarks of Bayerische Motoren Werke AG. BimmerTech is not affiliated with BMW AG in any way,
and is not authorized by BMW AG to act as an official distributor or representative.
The availability of BMW and MINI original products on this website should not be taken to imply that BimmerTech is endorsed by BMW AG or its associates.