Payments
BimmerTech FZE; LOB16 #228; Jafza; Dubai, UAE accepts payment with all major credit cards or through Paypal. Orders are considered final only when payment is received. You will be redirected to the PayPal website to complete your payment. On the PayPal website you can log in to your PayPal account, select one of your existing shipping addresses or add a new one and pay for your order. If you prefer to pay directly with your credit or debit card click "Pay with Debit or Credit Card" on the PayPal website. By placing your order on our website you agree that your order will be shipped to your PayPal registered address.
For security purposes, in some cases you may be contacted after making payment to verify the order and payment. If BimmerTech is unable to confirm that the order was placed and paid for legitimately, your order will be canceled and payment refunded.
Shipment policy
When your order will ship. In stock purchases ship within 2-3 business days from the time of purchase. Products like: NBT Evo Navigation Retrofit, CIC Navigation Retrofit, Comfort Access, Power Trunk, Soft Close, Remote Key Fob and others may take more than 2-3 business days. For detailed information, please contact us.
For selected products, we also offer overnight shipping by UPS Next Day to customers in the Continental US. Products will be shipped same day for orders placed before 3pm ET on a business day, or the next business day for orders placed after 3pm ET or on a non-business day. BimmerTech takes no responsibility for any transit delays. The overnight shipping fee can not be refunded if the shipment is not delivered next day due to a courier delay, an issue with the customer's provided address, or the customer's unavailability to accept the delivery.
Delivery
BimmerTech FZE; LOB16 #228; Jafza; Dubai, UAE retrofits can be delivered across the United States and worldwide free of charge. Delivery is completed by USPS, Fedex or DHL and is expected to take two to seven business days.
Packages damaged during shipment should not be accepted, allowing a compensation claim to be made against the courier. Damage to items reported after taking delivery may be assumed to have been caused by the buyer.
If the courier is not able to complete delivery of the shipment due to the customer's unavailability to accept delivery, and the customer's failure to arrange collection or redelivery according to the courier's delivery policy, the package may be returned to BimmerTech FZE. The customer will be liable to cover any shipping and processing costs incurred, which will not be refunded. Refunds for undelivered orders will be issued within a reasonable time frame after receipt of the returned shipment.
BimmerTech FZE may be able to attempt shipment again upon the customer paying additional shipping and processing fees as agreed on a case-by-case basis.
Installations
BimmerTech FZE; LOB16 #228; Jafza; Dubai, UAE provides products "as is"; installation is the responsibility of the purchaser. Our support team is able to provide installation instructions and guidance, or we can recommend authorized installation partners to perform installation. All recommended installers are independent companies, and BimmerTech FZE accepts no responsibility for the work performed by any installer, authorized or otherwise.
All installation and service charges are set by our partners, and are not governed by BimmerTech FZE. We cannot fully or partially cover any costs incurred during installation by any third party.
Returns
If you would like to return a product for a refund within 14 days of receipt, please contact our support team with your order number. Returns can only be accepted for products returned unused and in the same condition they were when delivered — new, or (for products sold as refurbished) undamaged and in full working order.
Please note that a restocking fee (approximately 30% depending on product) will be due, to cover our shipping and order preparation costs. If any parts of the returned kit are missing or damaged, the restocking fee will be increased appropriately.
Returns will not be accepted more than 14 days after the date of delivery to the customer, according to the shipment tracking information reported by our shipping partners.
Some products and services must be prepared or performed for your vehicle, and cannot be resold or reused for another vehicle. These products and services therefore cannot be returned for a refund even within 14 days. This includes:
It may be possible to cancel orders for these products before we have begun preparing your order. Please contact our team as quickly as possible for more information.
Due to the possibility of our cables being purchased for use in a single coding session with a third party, all coding cable sales are non-refundable.
Products delivered faulty or damaged are covered by our standard or extended warranties, and can be returned for a replacement during the warranty period.
Warranty
All new BimmerTech FZE; LOB16 #228; Jafza; Dubai, UAE retrofits are covered by a one-year limited warranty as standard. We also offer our optional extended warranty for a period of up to three years. Products sold as used are covered by a 90-day limited warranty unless otherwise stated. If the product develops a fault during the warranty period, please contact us for assistance.
All warranty periods are valid from the date of the original purchase and are non-refundable. You may be able to transfer your warranty for warranty of a different product when exchanging your purchase; contact us for details.
Items damaged by the buyer are not covered by our warranty.
Duties & Taxes
Many countries may tax goods entering their country and our shipping carrier may charge brokerage fees. In all instances, the customer is responsible for payment of any applicable taxes, duties, and brokerage associated with the import of products into his or her country. Please check with the appropriate authorities to determine what, if any, taxes or duties are applicable for a given purchase and be prepared to pay those fees.
If the customer refuses to pay any required fees, the shipment will be returned to BimmerTech FZE undelivered. The customer will be liable to cover any incurred costs as outlined in section 'Delivery' above.
Key fob orders
For security reasons, orders for key fobs will not be processed without evidence of vehicle ownership. The customer will be required to provide scans of the relevant identifcation and registration documents. Refunds on orders that are not completed due to non-supply of documents will be subject to a transaction fee (5%).
Coding orders
All coding services are non-refundable unless explicitly stated otherwise. BimmerTech FZE takes no responsibility for the continued availability of any BMW features activated through coding, or any issues resulting from the use of any activated features.
Some vehicles, including (but not limited to) the E9x 3 Series, E7x X5/X6 and pre-2016 MINIs, have an FRM footwell module. In rare cases, removing the battery and/or connecting the diagnostic cable used during coding may result in electrical damage to FRM. BimmerTech FZE accepts no responsibility for any damage caused when preparing for or undergoing a remote coding session.
Intellectual Property Rights
BimmerTech FZE; LOB16 #228; Jafza; Dubai, UAE owns all services and content, international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. We reserve all rights in and to the BimmerTech FZE; LOB16 #228; Jafza; Dubai, UAE. Except as expressly granted to you under these Terms, we do not grant you any right, title or interest in or to any part of the BimmerTech content.
Our name, the terms, logos, trademarks, and all related names, logos, product and service names, designs and slogans are our trademarks (or our affiliates or licensors’ trademarks). You must not use such marks without our prior written permission. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.
BMW and MINI are registered trademarks of Bayerische Motoren Werke AG. BimmerTech is not affiliated with BMW AG in any way, and is not authorized by BMW AG to act as an official distributor or representative.
The availability of BMW and MINI original products on this website should not be taken to imply that BimmerTech is endorsed by BMW AG or its associates.
